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NiNDesigns Privacy Policy, Terms And Conditions

Welcome to NiNDesigns — I'm so happy you are here! This website, www.nindesigns.ca, is provided as a service to our customers. This page exists to give our visitors a detailed description of the terms of use for this website and our various policies including our privacy policy. Our mission is to ensure your experience with us is an enjoyable one. Please review our privacy policy and the following terms and conditions, which govern your use of this website.

Your use of this website means you agree to follow and be bound by the terms outlined below. We reserve the right to update or modify these terms at any time without prior notice. For this reason, we encourage you to review this page whenever you use this website. Please use this website only if you agree to these terms.

Privacy Policy

Your privacy is important to us. When considering customer privacy we are guided by the following principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim for full transparency on how we gather, use, and share your personal information.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Please note that the privacy practices set forth in this privacy policy are for the NiNDesigns website only. We occasionally link to external websites. If you visit other websites linked through this website, please review those sites' privacy policies.

Information We Collect

At NiNDeigns we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used as outlined within this privacy statement.

Information You Provide to Us

Information that you provide to us is just that — information that you freely give through the use of this website. The amount and type of information depends on the context and how we use the information. Here are some examples:

  • Comments: When visitors leave comments on this website, we collect the data shown in the comments form and also the visitor’s Internet Protocol (IP) address and browser user agent string to assist with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment by NiNDesigns, your profile picture may be visible to the public in the context of your comment. Your name may also be listed, as provided by you at the time of your comment.
  • Contact Forms: We keep contact form submissions (for Customer Support, Purchase Order Support, Pattern Support, Wholesale Inquiries, etc.) in email format through our email provider, Gmail, indefinitely for customer service purposes, but do not use the information submitted through them for marketing purposes. Said emails contain your name, email address, and message body, as submitted by you via the contact form.
  • Customer Survey Information: Responses to our customer surveys which are offered through this website are stored on SurveyMonkey’s servers. The information that you provide, such as your name and email address, are recorded with your responses. We may also use the contact information you provide to email you regarding your comments in the survey. For example, if you have a question or concern, we do our best to reply via email. We also send emails of gratitude, as we sincerely appreciate every person’s feedback. SurveyMonkey’s privacy terms can be found here: https://www.surveymonkey.com/mp/legal/privacy-policy/.
  • Email Sign-up Forms: If you choose to subscribe to our mailing lists through a form on this website (e.g. NiNDesigns general e-newsletter), the information you provide is stored in NiNDesigns's MailChimp account on their servers. MailChimp’s privacy terms can be found here: https://mailchimp.com/legal/privacy/. When requesting to be added to a NiNDesigns email list, you will receive a confirmation email that will require you to click a button to confirm your subscription; you will not be subscribed to the email list if you do not click the confirmation button.

Information We Collect Automatically

Through the act of visiting this website, we also collect some information automatically:

  • Log Information: Additional personal information, such as your Internet Protocol (IP) address, may also be collected by and stored on this website.
  • Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit this website from certain geographic regions.
  • Information from Cookies and Tracking Technology: This website may use cookies and tracking technology depending on the features offered. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. These are useful for gathering information such as browser type and operating system, keeping items in your cart, tracking the number of visitors to this website, and understanding how visitors use this website; these examples are not exhaustive. If you leave a comment on this website you may opt-in to save your name, email address and personal website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • Embedded Content from Other Websites: Articles on this website may include embedded content (e.g. Vimeo). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These other websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Vimeo’s privacy policy can be found here: https://vimeo.com/privacy.
  • Analytics: We use Google Analytics, a service provided by Google, Inc. (“Google”), to gather information about how users engage with this website. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of this website by going to http://tools.google.com/dlpage/gaoptout.

Who Can Access Your Information

All users can see, edit, or delete their own personal account information at any time (with the exception that usernames cannot be changed).

Only authorized employees, third-party agents using software required for the use of the services on this website, and contractors (all under agreement to keep information secure and confidential) have access to your personal information. NiNDesigns may at its discretion use other third parties to provide essential services on this website or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Where We Send Your Data

  • Ravelry: If you purchase a digital PDF product through this website using the Ravelry shopping cart, you can choose to add the pattern to your Ravelry library. This will require you to enable the feature within your Ravelry account. By so doing, your email address used to make the purchase will be recorded in Ravelry.
  • Plesk: Our website hosting service, Plesk, stores all of the information on this website on their servers. Find more information here at https://www.plesk.com/legal/#privacy-policy

Who We Share Your Data With

We promise never to share your information with other parties or companies that do not provide a service as listed in this privacy policy. We do not, and will not, sell personal data to any companies for any reason.

  • Plesk: hosts this website on their servers.

How Long We Keep Your Data

For users who register on this website, we store the personal information they provide through e-newsletter sign up. Website administrators can also see and edit user information. We only edit or delete a customer’s information at the written request of said customer.

If you leave a comment on this website, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What Rights You Have Over Your Data

If you have signed up for the e-newsletter through this site, or have left comments on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

When you submit a request to have your data exported or deleted, we will send you a confirmation email to verify your request. If you are requesting to have your data deleted, we will complete the deletion upon your verification. To submit a request to have your data exported or deleted, contact us via email at admin@nindesigns.ca .

All emails and e-newsletters distributed from this site allow you to opt out of future mailings at any time.

Children

Our Services are not directed to children under the age of 18 and we do not knowingly collect information from children under the age of 18. If we learn that we have collected personal information of a child under the age of 18, we will take steps to delete such information from our files as soon as possible.

Security

While no online service is 100% secure, we take all reasonable precautions and follow industry standard practices to keep your information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed without our permission.

This website has an SSL (Secure Sockets Layer) certificate, which is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. For example, when you enter your personal information, it will be securely encrypted before being sent to our server.

When you make a payment, the third party payment processor (e.g. PayPal) receives your full payment information; we receive only a funding confirmation.

What Data Breach Procedures We Have In Place

If a data breach is determined to have occurred, we work with our Customer Service team to notify those customers involved, and with our security partners to implement a solution, as quickly as possible.

Terms And Conditions

Copyrite

All content on this website, including but not limited to photography, text, illustrations, or graphics, is copyrighted as a collective work under the Canadian and other copyright laws, and is the property of NiNDesigns. The collective work includes works that are licensed to us. Any use, including but not limited to the reproduction, distribution, display, or transmission of the content of this website is strictly prohibited, unless authorized by NiNDesigns.

Permissions

All digital content, including patterns and e-books, purchased through this website are for personal use only and may not be reproduced, sold or distributed without express permission granted in writing by NiNDesigns. Class use and/or translations of said digital content are allowed only with the express written permission of NiNDesigns. All purchases of digital content through this website constitute understanding and agreement to these terms.

Trademarks

All trademarks, service marks and trade names of NiNDesigns used in the site are trademarks or registered trademarks of NiNDesigns.

Warranty Disclaimer

This website and the materials and products on this site are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. NiNDesigns does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. NiNDesigns does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some provinces or states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Liability

NiNDesigns shall not be liable for any special or consequential damages that result from the use of (or inability to use) the materials on this site or the performance of the products, even if NiNDesigns has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

NiNDesigns Contact Information

If you have any questions, concerns, or comments about our privacy policy and/or terms and conditions, we encourage you to contact us by email, or post (admin@nindesigns.ca | NiNDesigns, 650 Route 616, Keswick Ridge, New Brunswick, E6L 1S8, Canada).

Last updated June 2018